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Customer experience | Sales, Customer Insights,...
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Import solution fails on missing msdyn dependencies

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Posted on by 80

After RW2 2023 we see the pre-check import solutions fail on default dynamics components when we try to get customizations over from Dev to Test or UAT or Production. We have seen this on several environments now.

Examples:

msdyn_orgchartnode is missing. [{"SolutionValidationResultType":"Error","Message":"The following solution cannot be imported: CustomerEventsConfigurations. Some dependencies are missing. The missing dependencies are : <MissingDependencies><MissingDependency><Required type=\"1\" schemaName=\"msdyn_orgchartnode\" displayName=\"Microsoft Orgchart node entity\" solution=\"msdyn_LinkedInExtensions (9.0.23043.10181)\"><package>msdyn_SalesIntegrationsAddOns (9.0.23043.10004)</package></Required><Dependent type=\"1\" schemaName=\"account\" displayName=\"Company\" /></MissingDependency></MissingDependencies> , ProductUpdatesOnly : False","ErrorCode":-2147188707,"AdditionalInfo":null}]

[{"SolutionValidationResultType":"Error","Message":"The following solution cannot be imported: ConfiguratieCustomer. Some dependencies are missing. The missing dependencies are : <MissingDependencies><MissingDependency><Required type=\"1\" schemaName=\"msdyn_agentcapacityprofileunit\" displayName=\"Agentcapaciteitsprofieleenheid\" solution=\"msdyn_AgentAvailabilityStatus (1.0.0.23)\"><package ppacLink=\"https://admin.powerplatform.microsoft.com/environments/guid/applications?SolutionPackageInstall=true&amp;packageId=b3788935-95d4-447e-91eb-c941623d5b73&amp;endTime=1683109354&amp;geo=EMEA&amp;accessKey=%2bIsomekey%3d&amp;correlationId=6d1058dd-d2b2-4d3f-abb5-4919f2aac4ef\">UnifiedRoutingPrimeAnchor (1.5.16.6508)</package></Required><Dependent type=\"1\" schemaName=\"systemuser\" displayName=\"Gebruiker\" /></MissingDependency>

[{"SolutionValidationResultType":"Error","Message":"The following solution cannot be imported: Customconfiguration. Some dependencies are missing. The missing dependencies are : <MissingDependencies><MissingDependency><Required type=\"2\" schemaName=\"msdyn_agentType\" displayName=\"User type\" parentSchemaName=\"systemuser\" parentDisplayName=\"User\" solution=\"OmnichannelBotEnabler (1.5.0.4)\"><package>OmnichannelPrimeAnchor (1.5.16.8092)</package></Required><Dependent type=\"60\" displayName=\"User\" parentDisplayName=\"User\" id=\"{c2cd9e55-d4b4-4b55-9951-16ead79643e5}\" /></MissingDependency><MissingDependency><Required type=\"2\" schemaName=\"msdyn_botapplicationid\" displayName=\"Bot application ID\" parentSchemaName=\"systemuser\" parentDisplayName=\"User\" solution=\"OmnichannelBotEnabler (1.5.0.4)\"><package>OmnichannelPrimeAnchor (1.5.16.8092)</package></Required><Dependent type=\"60\" displayName=\"User\" parentDisplayName=\"User\" id=\"{c2cd9e55-d4b4-4b55-9951-16ead79643e5}\" /></MissingDependency><MissingDependency><Required type=\"2\" schemaName=\"msdyn_botprovider\" displayName=\"Bot Provider\" parentSchemaName=\"systemuser\" parentDisplayName=\"User\" solution=\"msdyn_OmnichannelBotEnablerPatch (1.5.16.57)\"><package>OmnichannelPrimeAnchor (1.5.16.8092)</package></Required><Dependent type=\"60\" displayName=\"User\" parentDisplayName=\"User\" id=\"{c2cd9e55-d4b4-4b55-9951-16ead79643e5}\" /></MissingDependency><MissingDependency><Required type=\"61\" schemaName=\"msdyn_OmnichannelBotEnabler/msdyn_BotUser.js\" displayName=\"msdyn_OmnichannelBotEnabler/msdyn_BotUser.js\" solution=\"msdyn_OmnichannelBotEnablerPatch (1.5.16.57)\"><package>OmnichannelPrimeAnchor (1.5.16.8092)</package></Required><Dependent type=\"60\" displayName=\"User\" parentDisplayName=\"User\" id=\"{c2cd9e55-d4b4-4b55-9951-16ead79643e5}\" /></MissingDependency></MissingDependencies> , ProductUpdatesOnly : False","ErrorCode":-2147188707,"AdditionalInfo":null}]

Every time we have to create a MS Support ticket to get this fixed by MS Support. 

We have a hard time explaining our customers we have to make and charge support hours for this.

Is there any other way to solve this without MS Support?

  • Juan Pablo Turielli Profile Picture
    37 on at

    Hey Alexander PixelZ, same issue here.

    Were you able to solve it without involving MS Support?.

    Thanks,

  • Juan Pablo Turielli Profile Picture
    37 on at

    Finally, I was able to solve it using the good and old Solution Management interface.
    When importing using the old way, the platform will raise this error during the pre-import check as you mentioned but with some more useful information:
    pastedimage1684846931972v3.png
    If you click on the solution/package name, it will redirect to the following page:
    pastedimage1684847048059v4.png
    Just check the "I agree..." check box and continue to install/update this solution.
    After that you will be able to see the installation progress of the missing solutions shown in the new Solution Import interface and the old one (both msdyn_SalesIntegrationsAddOns and msdyn_LinkedInExtensions):
    pastedimage1684847153612v5.png 


    Once this installation finishes, try to import your solution
    I hope this helps.

  • Alexander PixelZ Profile Picture
    80 on at

    Yes, Juan Pablo, thank you for pointing to this, we will definitely use this first when we hit that rock again. Hopefully Microsoft reads this and will port this package solution in powerapps.com ASAP.

  • User3336 Profile Picture
    6 on at
    I am getting the same issue but in the old version, I am not getting the package to install. How can this be resolved.

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