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Unified Interface Lookup Change View Option allows user to select all the views instead on Selected Views Only

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Posted on by Mian Ahsan

Environment: Dynamics 365 v9.0 On-Premise

I have a lookup in Unified interface and I have selected to "Show Selected Views". In the Unified Interface, I have the option change view and I can select any view, while the in Classic Interface only selected views are available. Is there a way to restrict the users from changing view in Unified Interface?

Change View Option is available and it gives all the views instead of selected views.

I have also tried the option View Selector = "Off" but I still see Change View option and can select any of the views.

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AJ-22040756-0 Microsoft Employee on at

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Hi Partner,

I would suggest to verify once if you are selecting the same form in web client and in UCI version and that specific form is already added into a UCI App.

Here are the reference link which can be referred to hide the change view option

community.dynamics.com/.../hide-or-remove-change-view-option-under-the-lookup-field-in-dynamics-crm-unified-interface

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Mian Ahsan 35 on at

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Hi Akash,

Thanks for your response.

Yes, Web Client and UCI version are both using same form.

Please note that this issue we are experiencing is in Dynamics 365 v9.0 On-Premise.

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Henry J. 5,237 on at

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Hello Mian,

I haven't seen this issue in the past, but Unified Interface on Dynamics 365 Customer Engagement v9.0 on-premise is very limited and it has a lot of parity gaps or even issues that have been fixed online.

I'm curious as to why you would want to deploy it on-premise and not use the web client instead?
It's important that your customer understands that the web client on Dynamics 365 Customer Engagement on-premise is NOT deprecated.
This is specifically called out here:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/faqs-transition-unified-interface#how-does-this-move-impact-on-premises-customer-and-what-will-happen-when-the-web-client-is-deprecated-do-web-client-forms-become-unsupported
So the web client will still be supported for them, as long as their on-premise version is supported.
Support lifecycle for every product is detailed here: https://support.microsoft.com/en-us/lifecycle/search

Regarding this specific issue, I advise that you check with support:
https://mbs.microsoft.com/customersource/global/CRM/support/support-lifecycle/CRMSupport

Henry

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Taj mahal 10 on at

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I am facing the same problem. Is there a solution to this??

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Henry J. 5,237 on at

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Hello Taj,

This should work as documented here: https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/form-designer-add-configure-lookup

Please consider opening a support request on https://admin.powerplatform.microsoft.com/support to get help troubleshooting and resolving that issue.

Henry

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