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Customer Service forum

New Knowledge base article templates?

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Posted on by Community Member Microsoft Employee

Hello,

for the April update there were (finaly) announced new knowledge base articles - though  I cant find them on our instances.

Can anyone tell me where to find or what to do to activate them?

Thanks

Categories:
Knowledge Management
  • amb2000 Profile Picture
    amb2000 1,385 on at
    RE: New Knowledge base article templates?

    The Microsoft Documentation site now reflects October 2019 as a release date: https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/knowledge-article-templates

    pastedimage1565027006127v1.png

  • Smoothy Profile Picture
    Smoothy 10 on at
    RE: New Knowledge base article templates?

    Hi, so June & July is over - any updates here? At least some previews about what we can expect?

  • Suggested answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: New Knowledge base article templates?

    Hi partner,

    According to Microsoft, this feature will be released in June 2019.

    community396.png

    https://docs.microsoft.com/en-us/business-applications-release-notes/april19/service/knowledge-management/km-templates

    https://docs.microsoft.com/en-us/business-applications-release-notes/April19/service/planned-features

    Hope it helps.

    Best Regards,

    Leo

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: New Knowledge base article templates?

    *knowledge base article templates

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