Announcements
No record found.
Hello,
for the April update there were (finaly) announced new knowledge base articles - though I cant find them on our instances.
Can anyone tell me where to find or what to do to activate them?
Thanks
*knowledge base article templates
Hi partner,
According to Microsoft, this feature will be released in June 2019.
https://docs.microsoft.com/en-us/business-applications-release-notes/april19/service/knowledge-management/km-templates
https://docs.microsoft.com/en-us/business-applications-release-notes/April19/service/planned-features
Hope it helps.
Best Regards,
Leo
Hi, so June & July is over - any updates here? At least some previews about what we can expect?
The Microsoft Documentation site now reflects October 2019 as a release date: https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/knowledge-article-templates
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to a top community star!
In our never-ending quest to help the Dynamics 365 Community members get answers faster …
Welcome to the next edition of the Community Platform Update. This is a status …
Stay up to date on forum activity by subscribing.
