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Hello,
for the April update there were (finaly) announced new knowledge base articles - though I cant find them on our instances.
Can anyone tell me where to find or what to do to activate them?
Thanks
The Microsoft Documentation site now reflects October 2019 as a release date: https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/knowledge-article-templates
Hi, so June & July is over - any updates here? At least some previews about what we can expect?
Hi partner,
According to Microsoft, this feature will be released in June 2019.
https://docs.microsoft.com/en-us/business-applications-release-notes/april19/service/knowledge-management/km-templates
https://docs.microsoft.com/en-us/business-applications-release-notes/April19/service/planned-features
Hope it helps.
Best Regards,
Leo
*knowledge base article templates
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