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Dynamics 365 Community / Forums / Finance forum / The menu item with nam...
Finance forum
Suggested Answer

The menu item with name custaccountstatementext could not be opened.

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Posted on by CU22120935-0 252
Hi,

I'm getting this error when opening the /customer statement report/
 
I only created these two classes:
[ExtensionOf(classStr(CustAccountStatementExtContract))]final class CustAccountStatementExtContract_Extension{    public str test;    [DataMemberAttribute]    public str parmTest(str _test = test)    {        test = _test;        return test;    }}
 
[ExtensionOf(classStr(CustAccountStatementExtUIBuilder))]final class CustAccountStatementExtUIBuilder_Extension{    public DialogField testField;    public void build()    {           next build();        testField = this.addDialogField(methodStr(CustAccountStatementExtContract, parmTest), contract);    }}

At first it was working, then i went to the standard report and clicked restore on the dataset, which of course i can't save then i started getting the error.
I also tried to deploy the standard report from power shell but with no luck
  • Suggested answer
    Mohamed Amine Mahmoudi Profile Picture
    Mohamed Amine Mahmoudi 26,826 Super User 2026 Season 1 on at
    Hi,
     
    try to perform build of your model with synchro.
     
    Best regards,
    Mohamed Amine MAHMOUDI
  • Suggested answer
    Waed Ayyad Profile Picture
    Waed Ayyad 9,222 Super User 2026 Season 2 on at
    Hi,
     
     Try to remove your customization and check if it will work or not?
     Also Try the followings:
     
    1- Full build for your model and Sync the Database and Deploy the reports
     
    2- Reset usage data.
     
    3- Restart reporting service
     
    4- Restart IIS.
     
    5- In your Dev box try to check Event viewer it maybe tell you more about the issue.
     
    Thanks,
    Waed Ayyad
    If this helped, please mark it as "Verified" for others facing the same issue
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Hi,
    Please check whether the methods mentioned in the blog are effective.
    https://robscode.onl/d365-the-menu-item-with-name-could-not-be-opened/
    Best Regards,
    Hana
  • Waed Ayyad Profile Picture
    Waed Ayyad 9,222 Super User 2026 Season 2 on at
    Hi,
     
    Is your issue resolved? If yes, verify the answers that helped you.
     
    Thanks,
    Waed Ayyad,

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