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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / D365 CE OmniChannel NO...
Customer experience | Sales, Customer Insights,...
Suggested Answer

D365 CE OmniChannel NO presence issue

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Posted on by Silent Serenity 55

Hi,

Have you guys experience these? no presence in omnichannel even I have a omnichannel admin credentials,

restarted my browsers, cleared cached, and tried different browsers including incognito modes?

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Also, it was really intermittent because it works on me few days ago and now it is not.

Thank you and appreciate all the help.

I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    Can you confirm below?

    1) Add new User

    2) Assign Omnichannel Agent

    3) Login with this User and check if Presence is visible

    Alternatively you can submit support ticket with microsoft if it is intermittent issue.

    admin.powerplatform.com

    If found helpful, Please mark my answer verified.

  • Silent Serenity Profile Picture
    Silent Serenity 55 on at

    Yes I did, it looks like submitting a ticket will be the only option for this case.

    Does anyone experience the same?

    Thank you.

  • Suggested answer
    Nishant Rana Profile Picture
    Nishant Rana 11,325 Microsoft Employee on at

    This should help - nishantrana.me/.../

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