Skip to main content

Notifications

Announcements

Announcing new navigation menus and the Engage with the Community forum!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / D365 CE OmniChannel NO...
Customer experience | Sales, Customer Insights,...
Suggested answer

D365 CE OmniChannel NO presence issue

(0) ShareShare
ReportReport
Posted on by Silent Serenity 55

Hi,

Have you guys experience these? no presence in omnichannel even I have a omnichannel admin credentials,

restarted my browsers, cleared cached, and tried different browsers including incognito modes?

pastedimage1594882554798v3.png

pastedimage1594882275801v2.png

Also, it was really intermittent because it works on me few days ago and now it is not.

Thank you and appreciate all the help.

  • Suggested answer
    Nishant Rana Profile Picture
    Nishant Rana 11,325 Microsoft Employee on at
    RE: D365 CE OmniChannel NO presence issue

    This should help - nishantrana.me/.../

  • Silent Serenity Profile Picture
    Silent Serenity 55 on at
    RE: D365 CE OmniChannel NO presence issue

    Yes I did, it looks like submitting a ticket will be the only option for this case.

    Does anyone experience the same?

    Thank you.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,981 Moderator on at
    RE: D365 CE OmniChannel NO presence issue

    Hi,

    Can you confirm below?

    1) Add new User

    2) Assign Omnichannel Agent

    3) Login with this User and check if Presence is visible

    Alternatively you can submit support ticket with microsoft if it is intermittent issue.

    admin.powerplatform.com

    If found helpful, Please mark my answer verified.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing new navigation menus and the Engage with the Community forum!

Quick Links

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Adis Hodzic – Community Spotlight

We are honored to recognize Adis Hodzic as our May 2025 Community…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daivat Vartak (v-9davar) Profile Picture

Daivat Vartak (v-9d... 225 Super User 2025 Season 1

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 106 Most Valuable Professional

#3
Eugen Podkorytov Profile Picture

Eugen Podkorytov 102

Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans