Why doesn't the Dynamics 365 navigation menu work?

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Posted on by Jay E

I grabbed the following screenshot from a YT video:

As you can see the arrow right of "Sales" points down and you are able to access the menu by clicking on it.

However, in the fresh trial environment I recently installed the arrow points to the right and I'm not able to access any menu:

How can enable the menu so I can access the Settings of my Dynamics 365 environment?

As a former user of Dynamics CRM 8.x this is all very, very confusing. I can access apps, apps and more apps just about everywhere, but there isn't a basic navigation menu where I can access the entities and the systems settings? Wtf?

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Priyesh 7,396 User Group Leader on at

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Hi,

Since this is a newer update of D365 v9.x, the default organization will open in Unified Interface always. To toggle this setting, you'll need to to the Power Platform Admin Center (https://admin.powerplatform.microsoft.com/environments/) and then select the environment

Then go to Behavior

And then turn this setting off

Similarly, this can be done even from the regular classic UI under System Settings or for individual apps, follow this post - https://rajeevpentyala.com/2019/04/07/d365-how-to-turn-on-off-unified-interface-only-mode/

To access the Settings area from the Unified Interface itself, you can follow my post on the same - https://d365demystified.com/2019/01/28/d365-quick-tip-shortcut-to-settings-from-the-unified-interface/

Hope this helps!

Hope this helps.

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Jay E 5 on at

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Thank you, Priyesh. It worked beautifully :)

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Jay E 5 on at

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Thank you, Priyesh. It worked beautifully :)

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Priyesh 7,396 User Group Leader on at

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Cheers, Jay E!

:)

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