Hi,
I have an environment that suddenly lost the option to track emails since the link "Track" doesn't appear when they open the environment as on the image from another environment. Any ideas why?
This article was recently added: support.microsoft.com/.../track-and-set-regarding-options-are-missing-in-dynamics-365-app-for-ou
Hi Ravi,
I tried to troubleshoot the mailboxes, and test and enable the mailboxes, and it is still the same problem. For some reason it looks like the tracking option are disabled for all users...
Hi,
You can check the below article to troubleshoot the issue.
docs.microsoft.com/.../troubleshooting-monitoring-server-side-synchronization
You can also try, Test & Enable mail box for the affected user. technet.microsoft.com/.../mt622056.aspx;MSPPError=-2147217396#BKMK_TestConfiguration
Hope this helps.
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