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call to automatic case creation in MS CRM 2015

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call to automatic case creation in MS CRM 2015 ,I have the requirement for my client.Please help me on this.

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Case Management

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Alex Fun Wei Jie 33,626 on at

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RE: call to automatic case creation in MS CRM 2015

Hi,

There is no out of box feature that can automatically convert a call to case (only convert from phone call activity is supported). But you can purchase third party addon to achieve that.

www.mscrm-addons.com/.../TelephoneIntegration
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bac26 2,268 on at

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RE: automatic case creation while getting call from customer in MSCRM2015

docs.microsoft.com/.../automatically-create-case-from-email
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automatic case creation while getting call from customer in MSCRM2015

automatic case creation while getting call from customer in MS CRM 2015.Please help me on this.
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bac26 2,268 on at

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RE: call to automatic case creation in MS CRM 2015

Follow these steps and you should have it.

docs.microsoft.com/.../automatically-create-case-from-email

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