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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / VoC Net Promoter Score...
Customer Insights - Journeys forum

VoC Net Promoter Score Comment

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Posted on by Community Member

Hi,

I have a question regarding the Voice of the Customer configuration.

How do I add a follow up question to the NPS scale.

I guess the value from this question will be copied to the NPS Comment on the Survey Response, correct?

Kind regards,

Axel

Categories:
Voice of the Customer
Marketing
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  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at
    RE: VoC Net Promoter Score Comment

    Hi Axel,

    It's possible using response routing: docs.microsoft.com/.../design-advanced-survey

    Megan

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