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Customer Service forum

Adding item in "Closed Task" Activity

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Hello Champs,

How to add additional attributes when Closed Task . So Far there is only have completed and canceled. I am using CRM Online

Close-Task-Attributes.jpg

Thanks

  • Verified answer
    Ben Thompson Profile Picture
    6,350 on at
    RE: Adding item in "Closed Task" Activity

    Close Task is a built-in popup window with a single question - Did you Complete the task or are you Canceling it?

    It's not possible to customise that form nor (because its an activity status field) is it possible to add values or change the values within it.

    If you want to add more fields to filled in on task closure you will need to place them on the task form itself and find a separate means of ensuring users fill them in

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