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Hi,
I want to set up and email notification to who ever is listed in a Case field called CCs on the case form
Basically, I have an checkbox called Subscription.
When the Subscription field is checked, I want to send emails to all people listed in the CCs field when the case is updated.
What is the best way to set this up.
Thanks
Hi..
you can easily achieve this using Workflows.
Need to trigger workflow on Subscription field changed and send email .
Here are some useful links
www.quantacrm.com/.../email-notification-workflow-dynamics-365
ledgeviewpartners.com/.../dynamics-crm-e-mail-workflow
community.dynamics.com/.../221403
itsolutions.bdo.ca/.../how-to-create-an-email-notification-workflow-in-microsoft-dynamics-crm-2015
Hope this will help..
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