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Customer Service forum

Duplicate detection rule

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Posted on by 244

I have a BPF in my case form and have implemented duplicate detection based on contact first name last name and id.

I have contact details in 2nd stage we I am getting the duplicate detected window.

But unfortunately, I am getting this pop up on save of  every stage. 

What could be the potential cause for this?

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  • Suggested answer
    Dynamics365 Rocker Profile Picture
    7,755 on at
    RE: Duplicate detection rule

    In this case, Can you please check in another browser?

    Are you creating any other records through BPF?

    Do one thing, Deactivate/un-publish all duplicate detection rules except contact one and check.

  • NK Bhairi Profile Picture
    244 on at
    RE: Duplicate detection rule

    BPF is registered on Case entity. and we dont have another duplicate rules as well as we disabled some of rules that are part of case like account.

  • Suggested answer
    Dynamics365 Rocker Profile Picture
    7,755 on at
    RE: Duplicate detection rule

    On which entity BPF is registered.

    It may be possible that there is another duplicate detection rule.

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