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Customer Service forum

Question Knowledge base article. Dynamics 365

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Posted on by 76

Hi ...Help me!  What are the answer to this question?

thank you!

You are creating a new knowledge base article about a known product defect. After publishing the article, you discover an inaccuracy.
You need to correct the issue while maintaining a traceable history of what was published. What should you do?

A. Use the update article option.
B . Revert the article to draft status, fix the error, and then republish the article.
B. Delete and recreate the article.
C. Publish a minor revision to the article.

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  • carmendangelo Profile Picture
    76 on at
    RE: Question Knowledge base article. Dynamics 365

    Thank you!

  • Verified answer
    CSF90 Profile Picture
    on at
    RE: Question Knowledge base article. Dynamics 365

    C, minor revision.

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