web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Answered

Fully Settle Customer Transactions (In Customer Table)

(0) ShareShare
ReportReport
Posted on by 15

Hi All, 

I am working with my customers on settling underpayments from large vendors. For ex: Invoice for $200 and the customer pays me $199.98. I don't care to chase the pennies so when doing a customer payment journal I mark the invoice, and also fully settle (so the system books it as a cash discount to the account defined in account for automatic transactions). That works as expected, expect when I do a unsettle and resettle within the Customer Transactions (AR -> Customers -> All Customers -> Transactions). There is no option to fully settle. I was unable to add a column within this view for fully settle and the settlement and cash discount tabs were not able to accomplish either.  

The best workaround without development I have found to resettle the invoice is to settle as normal and leave a balance on the account i.e. above would leave a $0.02 balance. Then do a customer payment journal to hit the customer and instead of bank change it to ledger for the .02 so the invoice balance on the customer account is no $0. 

Does anyone know a better solution? Is it possible to fully settle within customer transactions vs the customer payment journal. 

I have the same question (0)
  • Verified answer
    Gunjan Bhattachayya Profile Picture
    35,429 on at

    Hi Kelsey,

    You can try writing off the customer invoice balance. Please check this link for MS documentation regarding this feature.

  • Kelsey Lounds Profile Picture
    15 on at

    Hi Gunjan, you are correct that doing a write off  would accomplish the same process of reconciling the invoice total and having a balance of $0. So this is another possible workaround.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 658 Super User 2026 Season 1

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 632 Super User 2026 Season 1

#3
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 570

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans