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Fatal error during installation

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I'm trying to install BC 2023 wave 2 and download using this link https://www.microsoft.com/en-us/download/details.aspx?id=105617
 
I follow this tutorial https://youtu.be/BsEZJeOy2dA
 
My windows is 11 pro
 
Its error when installing web server components
Here the installation log
=== Logging started: 2024/04/12 00:39:09 ===
Executable: D://BC//setup.exe v23.0.14966.0
Computer : DESKTOP-EPAD2CS
--- logging level: standard ---
RegistrySearch: Id = 'SqlServerInstalled', checking registry key existence. 
                Id = 'SqlServerInstalled', Key = 'SYSTEM//CurrentControlSet//Services//MSSQLSERVER', Exists = '1'
RegistrySearch: Id = 'DotNetFxRelease', searching for registry key value. 
                Id = 'DotNetFxRelease', Key = 'SOFTWARE//Microsoft//NET Framework Setup//NDP//v4//Full', Value = '533320'
RegistrySearch: Id = 'PowerShell30Installed', searching for registry key value. 
                Id = 'PowerShell30Installed', Key = 'SOFTWARE//Microsoft//PowerShell//3//PowerShellEngine', Value = '5.1.22621.1'
RegistrySearch: Id = 'WindowsSearchInstalled', checking registry key existence. 
                Id = 'WindowsSearchInstalled', Key = 'SYSTEM//CurrentControlSet//Services//WSearch', Exists = '1'
RegistrySearch: Id = 'VCPPSpLevel', searching for registry key value. 
                Id = 'VCPPSpLevel', Key = 'SOFTWARE//Microsoft//DevDiv//VC//Servicing//12.0', Value = '0'
RegistrySearch: Id = 'VCPPInstalled', checking registry key existence. 
                Id = 'VCPPInstalled', Key = 'SOFTWARE//Microsoft//DevDiv//VC//Servicing//12.0', Exists = '1'
RegistrySearch: Id = 'VCPP64Installed', checking registry key existence. 
                Id = 'VCPP64Installed', Key = 'SOFTWARE//Microsoft//DevDiv//VC//Servicing//12.0', Exists = '1'
RegistrySearch: Id = 'VCPP201764Installed', checking registry key existence. 
                Id = 'VCPP201764Installed', Key = 'SOFTWARE//Microsoft//DevDiv//VC//Servicing//14.0', Exists = '1'
RegistrySearch: Id = 'IISInstalled', checking registry key existence. 
                Id = 'IISInstalled', Key = 'SOFTWARE//Microsoft//InetStp', Exists = '1'
RegistrySearch: Id = 'IISWinAuthInstalled', searching for registry key value. 
                Id = 'IISWinAuthInstalled', Key = 'SOFTWARE//Microsoft//InetStp//Components', Value = '1'
RegistrySearch: Id = 'IISASPNETInstalled', searching for registry key value. 
                Id = 'IISASPNETInstalled', Registry value not found. Key = 'SOFTWARE//Microsoft//InetStp//Components', Value = 'ASPNET'
RegistrySearch: Id = 'IISASPNET45Installed', searching for registry key value. 
                Id = 'IISASPNET45Installed', Key = 'SOFTWARE//Microsoft//InetStp//Components', Value = '1'
RegistrySearch: Id = 'IISNETFXInstalled', searching for registry key value. 
                Id = 'IISNETFXInstalled', Registry value not found. Key = 'SOFTWARE//Microsoft//InetStp//Components', Value = 'NetFxExtensibility'
RegistrySearch: Id = 'IISNETFX45Installed', searching for registry key value. 
                Id = 'IISNETFX45Installed', Key = 'SOFTWARE//Microsoft//InetStp//Components', Value = '1'
RegistrySearch: Id = 'IISISAPEXInstalled', searching for registry key value. 
                Id = 'IISISAPEXInstalled', Key = 'SOFTWARE//Microsoft//InetStp//Components', Value = '1'
RegistrySearch: Id = 'HttpActivationInstalled', checking registry key existence. 
                Id = 'HttpActivationInstalled', Key = 'SYSTEM//CurrentControlSet//Services//WAS', Exists = '1'
RegistrySearch: Id = 'IISISAPIFIInstalled', searching for registry key value. 
                Id = 'IISISAPIFIInstalled', Key = 'SOFTWARE//Microsoft//InetStp//Components', Value = '1'
RegistrySearch: Id = 'IISREQSTFIInstalled', searching for registry key value. 
                Id = 'IISREQSTFIInstalled', Key = 'SOFTWARE//Microsoft//InetStp//Components', Value = '1'
RegistrySearch: Id = 'IISSTATICInstalled', searching for registry key value. 
                Id = 'IISSTATICInstalled', Key = 'SOFTWARE//Microsoft//InetStp//Components', Value = '1'
RegistrySearch: Id = 'WebComponentsPrerequisitesInstalled', searching for registry key value. 
                Id = 'WebComponentsPrerequisitesInstalled', Registry key not found. Key = 'SOFTWARE//Microsoft//Microsoft Dynamics NAV//230//Web Components Prerequisites'
Configuring package. Id = 'ARP'
MSI log file set to: C://Users//ELLENP~1//AppData//Local//Temp//setup.wix.msi.4f.log
Done configuring package. Id = 'ARP' ReturnCode = 0
Configuring package. Id = 'WebClientDependency'
Path to executable = 'D://BC//WebClientDependencyInstaller.exe', Arguments = '/detect'
Done configuring package. Id = 'WebClientDependency' ReturnCode = 0
Configuring package. Id = 'DotNetCore'
Path to executable = 'D://BC//Prerequisite Components//DotNetCore//dotnetcore-windowshosting.exe', Arguments = '/quiet /install /norestart'
Done configuring package. Id = 'DotNetCore' ReturnCode = 0
Configuring package. Id = 'DevelopmentEnvironment'
MSI log file set to: C://Users//ELLENP~1//AppData//Local//Temp//setup.wix.msi.50.log
Done configuring package. Id = 'DevelopmentEnvironment' ReturnCode = 0
Configuring package. Id = 'SQLDemoDatabase'
MSI log file set to: C://Users//ELLENP~1//AppData//Local//Temp//setup.wix.msi.51.log
Done configuring package. Id = 'SQLDemoDatabase' ReturnCode = 0
Configuring package. Id = 'ServiceTier'
MSI log file set to: C://Users//ELLENP~1//AppData//Local//Temp//setup.wix.msi.52.log
Done configuring package. Id = 'ServiceTier' ReturnCode = 0
Configuring package. Id = 'WebClient'
MSI log file set to: C://Users//ELLENP~1//AppData//Local//Temp//setup.wix.msi.53.log
Done configuring package. Id = 'WebClient' ReturnCode = 1603
SUCCESS: Package Microsoft Dynamics 365 Business Central Setup Components executed sucessfully.
SUCCESS: Package IIS prerequisites for Web Server Components executed sucessfully.
SUCCESS: Package Microsoft .NET Core Windows Server Hosting executed sucessfully.
SUCCESS: Package Microsoft Dynamics 365 Business Central AL Development Environment executed sucessfully.
SUCCESS: Package Cronus Sample Database for Microsoft Dynamics 365 Business Central executed sucessfully.
SUCCESS: Package Microsoft Dynamics 365 Business Central Server Components executed sucessfully.
ERROR: Package Web Server Components failed with error. See detailed message above.
=== Logging stopped: 2024/04/12 00:43:21 ===
 
Trying to look event viewer 
That have one warning
Server instance: BC230
Tenant: 
Environment Name: 
Environment Type: 
The service could not add service principal names because the service account could not be found in Microsoft Entra ID.
Account: NT AUTHORITY//NETWORK SERVICE
Service principal names:
DynamicsNAV/DESKTOP-EPAD2CS:7086
DynamicsNAV/DESKTOP-EPAD2CS:7086
 
Anyone can help did i miss something?
  • Suggested answer
    YUN ZHU Profile Picture
    84,607 Super User 2025 Season 1 on at
    Fatal error during installation
    Hi, not sure if your situation is the same as mine, I install every version of On-Pre and when problems arise, creating a new SQL Server instance will solve many problems. I think you can try it.
     
    Hope this helps.
    Thanks.
    ZHU
  • Gerardo Rentería García Profile Picture
    19,937 Most Valuable Professional on at
    Fatal error during installation
    Hi
    I would think that the message is a warning from the service account, but you actually have the error when installing the web server components.
    Do you have IIS installed?
    BR
    GR

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