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Dynamics 365 general forum

MSCRMonitoring runtime error message

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Posted on by thomas.s 120

HI,

Recently updated to CRM 2016 8.2.7.13. I am getting below error message in event viewer. 

---------------------------------------------------

Monitoring runtime failed: Machine:  Exception: Could not load file or assembly 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' or one of its dependencies. The system cannot find the file specified.
at Microsoft.Crm.Core.DataServices.Configuration.SqlAzure.AzureBlobBasedDatabaseLocationSwitcher.ReadLastKnownDatabaseLocation()
at Microsoft.Crm.Core.DataServices.Configuration.SqlAzure.AzureBlobBasedDatabaseLocationSwitcher..ctor()
at Microsoft.Crm.Core.DataServices.Configuration.SqlAzure.DatabaseLocationSwitcherFactory.GetInstance()
at Microsoft.Crm.CrmDBConnectionFactory.CreateCrmDBConnection(CrmDBConnectionType connectionType, String connectionString, Guid datacenterId)
at Microsoft.Crm.SharedDatabase.DatabaseMetadata.LoadMetadataXmlFromDatabase(CrmDBConnectionType connectionType, String connectionString, Int32& maxBlobSize, Guid datacenterId)
at Microsoft.Crm.ConfigurationDatabase.ConfigurationMetadata.LoadCache(String connectionString)
at Microsoft.Crm.ConfigurationDatabase.ConfigurationMetadata.get_Cache()
at Microsoft.Crm.SharedDatabase.DatabaseService.Initialize(String tableName)
at Microsoft.Crm.SharedDatabase.DatabaseService.RetrieveInternal(String tableName, String[] columns, PropertyBag[] conditions, Nullable`1 top, Nullable`1 offset, IList`1 orderBy, QueryHints hints, IDictionary collectionToFill)
at Microsoft.Crm.SharedDatabase.DatabaseService.Retrieve(String tableName, String[] columns, PropertyBag[] conditions)
at Microsoft.Crm.Monitoring.Engine.MonitoringRuntime.RetrieveServerRolesForMachine(String machineName)
at Microsoft.Crm.Monitoring.Engine.MonitoringRuntime..ctor(TestFrequency testFrequency)

InnerException Type:System.IO.FileNotFoundException

----------------------------------------------

All the functionalities are looking great, but event viewer is filling up with above error messages. 

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  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: MSCRMonitoring runtime error message

    Hi partner,

    I'm glad to hear that you have resolved your problem.

    The KB4494412 may updated the version of Newtonsoft.dll to 6.0.0.0 so that the original file 6.0.5.17707 is not supported any more.

    If my answer helped you, please mark my answer as verified so that we could help other people with similar issues :)

    Have a nice day.

    Best Regards,

    Leo

  • thomas.s Profile Picture
    thomas.s 120 on at
    RE: MSCRMonitoring runtime error message

    I copied Newtonsoft.Json.dll in Monitoring\bin folder, and no more errors in event viewer. But not sure how that happened with KB4494412.

  • thomas.s Profile Picture
    thomas.s 120 on at
    RE: MSCRMonitoring runtime error message

    This is all happened with update Kb4494412. I can see that in the CRM folder the Newtonsoft.Json.dll version is 6.0.5.17707.  I cant find the reference of version 6.0.0.0 any where in the server.  Also i have another environment with same dll but without this update and its working fine. But this environment eventviewer is filling up with this error message. 

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: MSCRMonitoring runtime error message

    Hi partner,

    Are you using On-Primise instance?

    According to the error message, your program is missing the "Newtonsoft.Json.dll" and its version is "6.0.0.0", please check the CRM folder and check if the "Newtonsoft.Json.dll"'s version are the same in folder and web.configer.

    You could also refer to this post.

    https://community.dynamics.com/ax/f/microsoft-dynamics-ax-forum/240343/could-not-load-file-or-assembly-newtonsoft-json-or-one-of-its-dependencies

    Hope it helps.

    Best Regards,

    Leo

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