web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Checking origin of change when a booking is updated

(0) ShareShare
ReportReport
Posted on by 5

Is there a way to check if the booking is updated from Booking form or schedule board? 

I have tried using the 'depth' value to differentiate, but as a matter of fact the depth is 1 when I try to assign the booking to a different resource by drag and drop and 2 when I try to assign by right clicking on the booking and selecting 'Substitute Resource'.

I need to disable any update on booking from schedule board since mine is a custom booking type and has a one way relationship, i.e. an update on schedule board does not reflect in the actual booking form.

I have the same question (0)
  • Suggested answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    If you want to prohibit any drag&drop change on the board, what about creating a simple booking rule that displays an error whenever you update an existing booking? See here: docs.microsoft.com/.../set-up-booking-rules

  • Thomas David Dayman Profile Picture
    11,323 on at

    What I have done in the past is create a field called 'offline booking change' as a datetime field and place it on the mobile form and hide it.

    When ever there is a change on the booking I set the field to the current time.

    Then when ever you see this field changed in the audit history then you can tell that the update was done from the mobile

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 51 Super User 2026 Season 1

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 51 Most Valuable Professional

#3
Nagaraju_Matta Profile Picture

Nagaraju_Matta 50

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans