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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / QA Testing and Dynamic...
Customer experience | Sales, Customer Insights,...
Suggested Answer

QA Testing and Dynamics 365 Customer Service

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Posted on by Community member
Good morning, does anyone know of training or resources available for the Quality Assurance role in testing Dynamics 365 customer service? 
I have the same question (1)
  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at
    Hi,
     
    This article covers the following topics:
    • The value of testing
    • Types of testing
    • How to define a test strategy
    • How to plan and schedule your tests
    • How to run the tests and handle the outcomes
    • How to get sign-off and approval for your solution

    You will also find some best practices, reference materials, and a case study to help you with your testing process.

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