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Customer experience | Sales, Customer Insights,...
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QA Testing and Dynamics 365 Customer Service

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Good morning, does anyone know of training or resources available for the Quality Assurance role in testing Dynamics 365 customer service? 
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    Adrian Begovich Profile Picture
    Adrian Begovich 1,014 Super User 2024 Season 2 on at
    QA Testing and Dynamics 365 Customer Service
    Hi,
     
    This article covers the following topics:
    • The value of testing
    • Types of testing
    • How to define a test strategy
    • How to plan and schedule your tests
    • How to run the tests and handle the outcomes
    • How to get sign-off and approval for your solution

    You will also find some best practices, reference materials, and a case study to help you with your testing process.

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