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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... QA Testing and Dynamic...

Customer experience | Sales, Customer Insights,...

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QA Testing and Dynamics 365 Customer Service

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Posted on by LP-27040902-0

Good morning, does anyone know of training or resources available for the Quality Assurance role in testing Dynamics 365 customer service?

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Adrian Begovich 1,032 Moderator on at

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Hi,

This article covers the following topics:

The value of testing

Types of testing

How to define a test strategy

How to plan and schedule your tests

How to run the tests and handle the outcomes

How to get sign-off and approval for your solution

You will also find some best practices, reference materials, and a case study to help you with your testing process.

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