Microsoft Dynamics AX (Archived)

Mobile device interface & serial numbers error

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Posted on by Community Member

Hello Everybody

I´m trying to receive a purchase order in Warehouse Mobile Devices Portal for Dynamics AX 2012 R3.

The system recognize the purchase order, the problem is when receiving items with serial numbers.

“In the portal after creating an inbound work and select my purchase order…”

To try to receive the line, I need to enter the serial number then press “OK” simple as, but the system does not seem to validate anything further”. No error message tough, just press “OK”,and no action is performed further with my PO lines with serial numbers.

I´ve tested exactly the same set ups I have with a demo database were everything worked and I was able to properly receive serialized items.

NOTE: A wild guess is that this could have failed after using the Axupdatetool one month ago (19/10/2014)

Could you help me please with this.

Thnx in advance

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Fredrik Sætre 12,644 on at

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If you have upgraded the AWM features are probably not activated. Does the item have the warehouse management activated on the item storage group? If not you have to set up all the AWM features on both warehouse and items. It's a lot of work, but manageable..

Good luck.

There should be some additional functions on the item tracking dimension for serial number handling as well when you have sat up the rest of the system.

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Ivan (Vanya) Kashperuk on at

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Do you maybe have one of the other fields not filled in? Can you paste a screenshot of the mobile device screen where it gets stuck?

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Community Member on at

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Hello Fredrik

i have reviewed AWM settings, and i think they are correct, but , could you please give me a hint of wich awm settings i need to review , i would entirely aprecciaty this.

This confuses me since i have copied the same settings in a demo database and worked perfectly.

last, my item storage group has warehosue management activated.

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Community Member on at

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can you pass me your e-mail please or how you want me to sent my screenshots.?

thank you very much.

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Ivan (Vanya) Kashperuk on at

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Upload them to OneDrive and share the link here

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Fredrik Sætre 12,644 on at

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General:

You need to set up a User location profile (License plate activated) and put it on the Warehouse management parameters.

Set up Work template for Purchase orders

Set up a Location Directive for Purchase order

On the Warehouse:

Warehouse management parameter activated

Set up locations from the Warehouse management module (not Inventory management)

Add receipt location on the warehouse

On items:

Storage Dimension With Warehouse managment parameter activated.

Unit sequence Group and Reservation hierarchy needs to be set up for the item

The Purchase order needs to be confirmed before receipt is done.

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Community Member on at

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add me or accept my request here are screenshots.

bestpractices-my.sharepoint.com/.../WopiFrame.aspx;file=Error%20Serial%20(2).docx&action=default

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Community Member on at

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Hello again Fredrik

I have checked this the set up you suggest me, all the settings are correct, nevertheles the serial numbers are still not working, they are not being validated not counted when i entered in the portal in my serialized items.

Everithing seems right but still missing something here, do you have any other ideas.

THnx for your help Mr Fredrik!!

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Ivan (Vanya) Kashperuk on at

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I obviously am not a user on your sharepoint site.. so don't have access to that.

use onedrive, or the attachments here on this forum.

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Community Member on at

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Hello again Ivan

Here is the one drive link, with the images.. it will open after a minute..

onedrive.live.com/redir;authkey=!ADBdPyqiLV5kAdI&ithint=file%2cdocx

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