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D365 Team Member License Capabilities

Posted on by Microsoft Employee

Hello and Good day!

May I know what are the capabilities of a team member license?

Can they create, edit, and delete Account and Contact information? And from any other standard entity?

What are other capabilities of team member license?

Apologies if this has been asked multiple times as I just want to clarify this. I checled the licensing guide and I did not understand the definition of Team Member.

Thank you in advance

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  • Verified answer
    LuHao Profile Picture
    LuHao 40,872 on at
    RE: D365 Team Member License Capabilities

    Hi cmmm,

    Yes. We can create, edit, and delete Account and Contact information. but not all standard entities.

    The following are all the capabilities of the Team Member License:

    • Dynamics 365 Team Member use rights for Dynamics 365 Customer Engagement Plan Applications:

    (i) Create, view, update, and delete contacts, activities, tasks, and notes access to contacts, activities, tasks and notes

    (ii) Record time and expense for Dynamics 365 for Project Service Automation, and apply for projects

    (iii) Update personal employee information

    (iv) User reporting and dashboards

    (v) Participate as an end-consumer of Dynamics 365 services such as responding to surveys

    (vi) A Team Members application module may not be customized with more than 15 custom entities available to the Dynamics 365 Team license

    • Dynamics 365 Team Members use rights for Dynamics 365 Unified Operations Plan Applications:

    (i) To record any type of time

    (ii) To record any type of expenses

    (iii) Manage personal employee information

    (iv) Manage direct employee and candidate activities for hiring, onboarding, and human resources

    (v) Create requisitions

    (vi) Create or edit the items related to the following capabilities: quality control and departmental budgets

    (vii) Approval of time, expense, invoices

    (viii) Team Members application module may not be customized with more than 15 custom entities available to the Dynamics 365 Team license. This only applies to entities that sit on Common Data Service Platform (Talent – Attract) 

    In addition, you could also refer to Appendix B and Appendix C of this PDF for a detailed list of the Dynamics 365 Team Members use rights:

    [View:https://mbs.microsoft.com/Files/public/365/Dynamics365LicensingGuide.pdf:320:50]

    Hope this helps.

    Best Regards,

    Lu Hao

  • Verified answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: D365 Team Member License Capabilities

    Hi Cmmm,
    I would suggest you to refer to the latest (April Release) introduction on DYNAMICS 365 TEAM LICENSES:
    https://rocketcrm.co.uk/dynamics365_team_member_-licenses_explained/ 
    Below is a bulleted list of items that can be performed by a Team Member. The list comes from Microsoft’s licensing guide to Dynamics 365 and does not include granular detail on every aspect of the licensing permissions. The full list is comprehensive and we would always recommend that customers read the full licensing guide for further clarification (see link below for the pricing guide…the link to the licensing guide is on the pricing page)

    Microsoft Dynamics 365 Licensing Guide

    • Accounts  (Read and Append)… An example of Append would be logging a phone call or other activity against the Account or creating a Contact against the Account.
    • Contacts (Create , Read, Update, Delete …”CRUD”)
    • Custom Entities (up to a maximum of 15 defined entities) (CRUD)
    • Custom Entities (over the defined 15 – Read and Append)
    • Associate a Marketing List with an Account or Contact
    • Activities and Notes (CRUD)
    • Adding or Removing Connections
    • Post & follow activity feeds
    • Use a queue item (Actions can be performed only against records corresponding to entities included in the use rights)
    • Start dialog (Actions can be performed only against records corresponding to entities included in the use rights)
    • Shared Calendar (Actions can be performed only against records corresponding to entities included in the use rights)
    • View Announcements (legacy feature)
    • Run as an on-demand process (Actions can be performed only against records corresponding to entities included in the use rights)
    • Run an automated workflow (Actions can be performed only against records corresponding to entities included in the use rights)
    • Use relationships and connections between records (Actions can be performed only against records corresponding to entities included in the use rights)
    • Write custom entity records (Custom entities may require a higher CAL depending on the required access. Customizations can only be performed against entities included in the use rights)
    • Personal views; Saved Views
    • Search & Advanced find search
    • Export data to Microsoft Excel
    • Access to reports, charts and dashboards
    • Perform mail merge
    • Dynamics 365 Web, Mobile and Tablet applications
    • Microsoft Dynamics 365 for iPad & Windows
    • Microsoft Dynamics 365 App for Outlook
    • Microsoft Dynamics 365 Web application
    • Read All Dynamics 365 application data
    • Portal or API access Only: Employee Self Service: Submit cases and update Cases user has submitted (as a support client/customer)
    • Chat with support team (as chat client for self-service, requires 3rd party solution)
    • Portal or API access Only/Non-Employees Only: Update Work Orders
    • Portal or API access Only/ Non-Employees Only: Create & Update Opportunities
    • Add or remove a Connection (stakeholder, sales team) for an Account or Contact
    • Create and update announcements (legacy feature)
    • Submit Time & Expense for Project Service Automation
    • Update Project Tasks for Project Service Automation
    • Update Own Resource Competencies for Project Service Automation
    • Apply for Open Project Position for Project Service
    • Project Finder Mobile Application
    • Create, update, customize, and run Reports
    • Interactive Service Hub
    • Create, Publish, Configure Knowledgebase
    • Dynamics 365 – Gamification Fan & Spectator
    • Embedded PowerApps (Includes Flow)
    • User Interface integration for Microsoft Dynamics 365

    Note 1: At least one full user license is required in order to be able to add Team Licenses to the tenancy.
    Note 2: Team Members can access any instance of Dynamics 365 as long as it is within the same tenancy. For Example, a sandbox or training instance is accessible to users with a Team Member Subscription.

    Hope the above would help.

    Regards

    Johnny

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: D365 Team Member License Capabilities

    Hi cmmm,

    The Dynamics 365 Team Members License is explained on pages 11 and 12 of this PDF.

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