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Hi there!
I'm quite new to Dynamics 365 and wanted to get your assistance on something that might be a fairly basic question.
I know that USD supports custom hosted control. Does ISH support them too? Meaning, can I load my custom app URL on a side panel of ISH, the way I can load it in USD?
Will appreciate your answer and pointing me in the right direction.
Hello,
I would keep an eye on the V2 of the Channel Integration Framework, planned for preview in October 2019 and GA for January 2020:
https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/channel-integration-framework-v2
More information on the Channel Integration Framework V1:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/channel-integration-framework/channel-integration-framework
The Customer Service Hub (and the Unified Interface in general) supports this JavaScript method: Xrm.Panel, that opens a side panel loading a custom URL.
It is documented here:
https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/clientapi/reference/xrm-panel
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