web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Field Service - multip...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

Field Service - multiple employees signed on one work order

(0) Share

Report

Report

Posted on by Thorir

10

Hi,

Can I, as a dispatcher in Field Service, assign 2 or more techicians on 1 work order without using groups?

Thanks in advance,

Thorir

I have the same question (0)

All responses Img

All responses (2)

Answers Img

Answers (0)

Sort by

Suggested answer

moko33 1,788 on at

Like (3)

Report
Copy link

Link copied!

There are serveral possibilities to do this and there is a very good video from Microsoft out there about exactly that:

https://youtu.be/roupVFo48nM

Was this reply helpful? Yes No
Suggested answer

Al Iggs Microsoft Employee on at

Like (2)

Report
Copy link

Link copied!
Let's say you want 2 resources for 1 hour each. In a nutshell, you could:

Create 2 RRs (each 1 hour) and assign them using all the different provided ways (drag&drop, SA, RSO)

Create 1 RR (2 hours). Using the mouse select an hour for resource 1 and book it. Repeat for resource 2. Or use the Book button. Once you did this, the fulfilled duration (2 hours) is equal to the planned duration and the RR will disappear from the panel.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

News and Announcements

🚀 Season of Sharing Community Challenge Launch!

Ask A Community Pro

Introducing our New Video Series: Community Spotlight

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

Abhilash Warrier 51 Super User 2026 Season 1

#1

Muhammad Shahzad Sh... 51 Most Valuable Professional

#3

Nagaraju_Matta 50

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans