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User unable to access the Dynamic 365 app tile, after Dynamics 365 Sales Enterprise Edition license assigned

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Posted on by AY1

I have assigned a user a license to access Dynamics 365 Sales Enterprise Edition (online version), however they are not seeing the "Dynamics 365 app tile" in their O365 apps page via the online portal https://www.office.com/

Are there additional permissions required, other than assigning a license, so that she can see the link appear and access Dynamics 365 Sales Enterprise Edition app online? if so what needs to be done? We have waited over 48 hours, and the link has not been added to the rest of her online Office 365 apps, so she is unable to access the app.

Is this a known issue?

Thanks in advance

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Leco Lv Microsoft Employee on at

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Hi partner,

Use this link to sync apps to office.

make.preview.powerapps.com/RefreshApps

find it in the list after syncing.

or You can directly search sales Hub to open and use it.

Or switch to power apps and open the sales hub in the environment, because sales is a dynamic 365 product, so it exists in power apps.

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AY1 5 on at

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Thank you for your reply - we'll give this a go

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Leco Lv Microsoft Employee on at

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It works?

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CU27040927-8 6 on at

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Thanks for sharing info.
tiny fishing

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