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Dynamics CE (Online) Handling a large number of activities

Has anyone run into performance or limitation issues with D365 CE online when dealing with a large number of activities?

We're talking about ~115 phone calls per hour and ~90 emails per hour

Hi Ruger, thanks for reaching out.

This is a difficult question to answer as there are several contributing factors that can lead to performance difficulties. MSFT has reported 594k web requests per hour as a benchmark. While I will admit there are times it seems to run slow, we have to separate user perception from reality.

First, make sure the slowness is not just users getting better at their process and what used to take 5 seconds to load, still takes 5 seconds but a faster user is waiting for those 5 seconds.

Second, determine a benchmark on some regular entities that have little to no customization. Check your plugins on these entities, phone calls and emails, to identify what is running in the background, and also review the JavaScript running on the forms.

Given the low numbers you are posting here I would bet it is a customization that is giving you the troubles. Use the tool below to check data performance for errant queries. If that does not show a root cause, review the code. Try removing code and running the tasks to verify the latency is no longer present. I find frequently custom code put in place to automate and improve user experience is hurting the performance in the long run.

Improve data query performance using the MSFT Data Performance Tool. Details found here: docs.microsoft.com/.../analyze-improve-data-query-performance

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