Creating New article from template doesn't populate the template with the content

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We have created Article templates in the Customer Service hub. But when we try to create Knowledge base with "New from template" option, the content of the template is not shown. No errors are shown, the template can be selected but the new article remains empty (description field should contain the template).

I have a System Administrator Role, and I am the one who created the template.

Can this still be related to permissions?

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LeoAlt 16,331 Moderator on at

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Hi partner,

The permissions are satisfied with system administrator.

When we created an article from template, we should save the article(do nothing) and refresh the form, and then we will be able to see the template context in the form.

Before save&refresh

After save&refresh

Hope it helps.

Best Regards,

Leo

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