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Customer experience | Sales, Customer Insights,...
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Work with validating email addresses for Sales

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I read that it is possible to activate a funktion in leads that validates if en email address is correct or not.

Is that not anything we all want on all contacts, not only for leads?

I read this blogpost: Email address validation improves seller conversion rates - Microsoft Dynamics 365 Blog

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: Work with validating email addresses for Sales

    Hi partner,

    It's a good point to cover all contacts.

    I understand your needs, if the feature is urgent for you and has a high impact on your business, there is a straightforward way, I recommend you open a ticket with Microsoft Teams. Microsoft technical support can contact the relevant product owner to inquire about the future prospects of this function.
    If this function is not urgent for you at present, you can put forward your needs and valuable suggestions on the Microsoft ideas platform.

    experience.dynamics.com/.../

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,480 Super User 2024 Season 2 on at
    RE: Work with validating email addresses for Sales

    Hi,

    The email validation is in preview state and it will only works on lead as described in below link:
    https://learn.microsoft.com/en-us/dynamics365/sales/enable-email-validation

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