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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Update Dynamics AX 201...
Microsoft Dynamics AX (Archived)

Update Dynamics AX 2012 Client to CU 12

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Posted on by Mazterhan

Hi all!

I updated some time ago AOS server to CU 12 and now I want update AX Client on the terminal server.

But when I try do it - I get notification with text "No database instance found where the hotfix package can be applied".

On the terminal server I have AX client with this configuration 

Kernel version 6.3.164.0

Application version 6.3.5000.133

But on AOS server I have AX client with configuration 

Kernel version 6.3.5000.138

Application version 6.3.5000.133

How can I fix it and update my AX client?

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I have the same question (0)
  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    You need to run the binary/kernel upate only for the Client component, most likely you have selected more components than you should have.

  • Mazterhan Profile Picture
    Mazterhan on at

    No - I get this notification before I will choice components for updating

  • nmaenpaa Profile Picture
    nmaenpaa 101,172 Moderator on at

    Are you sure you are executing the correct AX update installer on the terminal server? The symptoms lead me to suspect that you have accidentally started update installer of an application hotfix package. Could you provide screenshots of the process?

  • Mazterhan Profile Picture
    Mazterhan on at

    At first I start EXE file from ax-build-numbers web-site .

    Then Extract it and launch update application.

    After it I download CU12 from LSC and try to update my AX client

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,172 Moderator on at

    Actually, now I remember that I have had similar problems trying to update some binary components (such as client) with the CU update installer. I have had this issue with quite many R3 CU versions. The only binary component that I could update with CU update installer was AOS.

    For other binary components, I had to download standalone binary / kernel update package. My suggestion is to download the latest kernel version (link can be found here https://blogs.msdn.microsoft.com/axsupport/2012/03/29/overview-of-microsoft-dynamics-ax-build-numbers/), and apply it to all binary components (AOS, client, Help server, business connector etc). 

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Aha, that is your problem, you should make your own slip-streamed installer instead of downloading the updater tool by using the original AX installer kit DVD, and placing the slipstreamed CU12 installer available from LCS in the Updates subfolder on the kit. Then it will work as expected. Alternatively you may do as Nikolaos suggested, get a higher kernel binary-only patch, and apply it to all server where you have AX components deployed.

  • Jacqueline Olson Profile Picture
    Jacqueline Olson 641 on at

    On your terminal server machine make sure you have the updated reports viewer per this blog post - blogs.msdn.microsoft.com/.../ax-2012-r3-why-is-my-kernel-build-version-not-changing-after-installing-cu-8-or-the-latest-binary-hotfix

    Regards,

    Jackie Olson | Technical Consultant

    Stoneridge Software | Microsoft Gold Certified Partner | stoneridgesoftware.com

  • Mazterhan Profile Picture
    Mazterhan on at

    Unfortunately, trouble not in it - I installed reports viewer, but can't install update till this time.

  • Mazterhan Profile Picture
    Mazterhan on at

    I download latest update and apply it to my AOS server. But I can't apply it on my terminal server.

  • Mazterhan Profile Picture
    Mazterhan on at

    Can you please tell me little more how should I apply updates to my installer AX?

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