Announcements
Hi All,
I am using CRM 2016 - OnPremise with 8.1 version DB. I would like to restrict activity creation (Phone call, Email, Appointment and so on) privilege of case record for particular security roles. Is it possible to achieve without code. If not whether can achieve through code.
Note: Create privilege of activity restriction should not affect "Resolve" case. Because Resolve is an activity. If we restrict create privilege, the Resolve button will be hiding from the case form
Thanks,
Saratha
Hi Saratha,
You can use security role to restrict create activity privilege. But it will be applied for all activities.
When you resolve a case, a case resolution record will be created, case resolution as one activity, you can’t create it if you restrict create activity privilege.
These two points are contradictory and cannot be obtained simultaneously.
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hi Leah Ju,
Thanks for the response. Yes. During restrict create privilege of activity in security role, the case resolution won't be happened. Can I achieve this through code. Means, apart from resolve case remaining activity creation need to restrict. Do I need to register plugin in pre create of Activity or each and every activity (For eg., pre create of Phone call, Task, Email and so on).
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Jump in, show your community spirit, and win prizes!
Expanding mentorship, skilling, and AI innovation
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Abhilash Warrier 51 Super User 2026 Season 1
Muhammad Shahzad Sh... 51 Most Valuable Professional
Nagaraju_Matta 50
