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"Selected address on the header is no longer effective" on sales orders

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Posted on by MarcRohde

344 User Group Leader

We have been getting the error in the subject on sales orders. To correct the issue it is usually a meter of reselecting the address, updating the lines, and saving the order.

I'm trying to find a way to query for these problem orders so that I can find the orders that need to be fixed. Can anybody suggest a query/advanced filter that we could use to find orders like this?

Does anybody know the cause? We have a guess that somebody changed the address when a new order was entered but open orders were not updated but have not been able to confirm.

Thanks in advance for any help!

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Waed Ayyad 9,039 Super User 2025 Season 2 on at

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Hi @Marc Rohde,

You can check this question, it describes the same issue you already mentioned here, it seems that the customers address is changed while the Sales orders already created for the same customer account.

https://community.dynamics.com/forums/thread/details/?threadid=f9f2fb3f-1dc2-4adc-a2ee-6f904ab1c64f

Thanks

Waed Ayyad

Please mark this answer as "Verified" if it solved your issue. In order to help others who will face a similar issue in the future

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Hana Xue Microsoft Employee on at

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Hi,
You can also view the link below regarding this issue to modify the customer address.
www.dynamicsaxhelp.com
Best Regards,
Hana

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