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How to add a custom button on Timeline in Dynamcis 365 UCI?

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Posted on by 155

Hi Guys,

I noticed that when we migrated on Dynamics 365 UCI, the timeline is a bit different, on our old legacy Timeline it used to look like this.


We used to have a button that would straight away add a Phone call activity however on the new UCI we had to click the + button first and then choose Phone call,


Is there a way i can create a phone call button on the Timeline? Thanks

  • Verified answer
    Henry J. Profile Picture
    Henry J. 5,235 on at
    RE: How to add a custom button on Timeline in Dynamcis 365 UCI?

    Hello Jimmar,

    As of today, you can't add custom buttons to the timeline.
    You can create a feature request for the timeline here: Dynamics 365 Application Ideas: Customer Service.


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