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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Personalization fields...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Personalization fields within the Preference Center Form

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Posted on by Ladga 220
Is there the option to add personalization fields e.g. First name and Lastname  to the Preference Center form within a compliance profile? I do not see the /Fields/ option and when I type text I do not see the personalisation option either.
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  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    We have analyzed your issue and tested it, according to our test results / Preference Center / Forms are indeed unable to add custom dynamic fields and have many fewer options compared to normal MKT Forms as shown below.




    We checked the official documentation, which mentions that you can customize the form by applying your own CSS and adding custom JavaScript. Please refer to the documentation in the link below.
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-manage-forms#add-custom-javascript-to-your-form
     
     
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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