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Invoice has different payment terms

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Posted on by CU21081751-4

Hi experts,

i have an issue where customer has net 30 terms of payment however invoice is posted as Cash in advance and invoice and due has same dates. I noticed that Sales Order has “Cash in advance “ as Payment terms under Price & Discount.

I tried to replicate for this issue and invoice was posted with Net 30 terms of payment. Only possibility I can find that user has changed the Payments under Price and Discount in Sales order level.

Can anyone advise if there is any other posting the invoice as Cash in advance when actual terms of payment is Net 30?

Thanks in advance!

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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Hi Community user,

Are you using Commerce where orders are synchronized to Dynamics 365 or is the order created manually. In case it was entered manually, the user should have changed the terms of payment manually to get a different setting compared to the default on the customer master.

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CU21081751-4 on at

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Hi,

Thanks for your reply. They have both manual orders and EDI integrated orders. Is there any possibility that EDI order has different terms of payment entered which over rides default payment terms in customer master?

And in case user changed payments terms in Sales order, is there any way to track this through logs?

Thanks in advance

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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HI,

I don't know how the EDI orders are flowing into your Dynamics 365 environment. You can check if the order with the wrong terms was a manual entry or EDI imported.

It is possible to setup database log or alerts in case the terms of payments changed to know when it happened.

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