Announcements
Hi,
Is it possible to embed the Omnichannel Agent Experience in our Power App? If yes, may I ask if you can send some references? Thank you so much!
Hi partner,
If you mean you want to use Omnichannel in Portals, it is possible.
1.Make sure you have the Omnichannel license. And install all chats in Omnichannel Administration Center.
2.Create a chat in Omnichannel Administrator.
3.Copy the code snippet to Portals->Content Snippets->chat Widget Code.
Then the chat window will be available on your portal home page.
For more information, please refer to this doc.
https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/embed-chat-widget-portal
If my understanding is not correct, please share more information about your requirement.
Regards,
Leo
Hi
I mean the Agent experience in omnichannel not the customer experience thru chat widget.
Hope this helps
docs.microsoft.com/.../configuration-hand-off-omnichannel
Please help me if I understand it correctly after the process of creating, configuring the power virtual agent and embedding it on our Power App. I accepted the chat session on Dynamics 365 OmniChannel via a live agent. Then I can transfer it to Power Virtual agent in order to connect my other agent handling the Power App to communicate with the customer? Is this possible using the reference you gave? Thank you!
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Jump in, show your community spirit, and win prizes!
Expanding mentorship, skilling, and AI innovation
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Abhilash Warrier 51 Super User 2026 Season 1
Muhammad Shahzad Sh... 51 Most Valuable Professional
Nagaraju_Matta 50
