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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Resource bookings not ...
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Resource bookings not showing in calendar

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Posted on by Krishna Reddy Yeruv... 27

The Work order scheduled bookings are not getting synchronised to Outlook Calendar. 

Initially there is a setting on System settings under synchronisation to sync resource bookings to outlook but that has been deprecated.

Now is there any way automatically the scheduled bookings will be synchronised to outlook?

  • Suggested answer
    Doffmaister Profile Picture
    Doffmaister 2 on at
    Resource bookings not showing in calendar
    Hi @Leah Ju, what you posted is how to show Outlook appointments -> Schedule Board. The question here is how to sync Bookings -> Outlook now after the "built in" feature for this was depreciated. 
     
    This video tells me that a workarround can be to create Dynamics Appointments together with new bookings. I guess you can do that using a Flow. 
  • Community member Profile Picture
    Community member 2 on at
    Resource bookings not showing in calendar
    Hi @Leah Ju,
     
    and what about the other direkction? 
    I understand that the described option also shows appointments on the schedule board.
    But how can i set up the system so that field service bookings for each user are shown in their outlook calender?

    Best regards
    Philipp
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Resource bookings not showing in calendar

    Hi Partner,

    Have any updates?

    Please feel free to contact me if you have any questions!

    Could you click 'Yes' under title to close the thread if my answer is helpfu!

    Thanks in Advance! :)

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Resource bookings not showing in calendar

    Hi Krishna,

    Yes, synchronize resource bookings with outlook is deprecated.

    As a workaround, you can set 'include appointments' feature on the schedule board and during the scheduling process, since appointments can be synchronized over to Outlook via Server Side Sync.

    Appointments included in resource scheduling in Dynamics 365 Field Service (contains video) | Microsoft Learn 

    Navigate to Resource Scheduling > Settings > Administration > Scheduling Parameters and set 'Include Appointments' to 'Yes'.
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