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Customer Service forum

Parent account Lookup on Child form is blank

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Posted on by 55

I added a parent account lookup on  a child account   - using the account_parent_account relation ship  - when I select a parent account for the child account and save   and refresh the form the Parent Account Lookup appears black although when I  I run an advance search I can see that the parent account lookup field  is populated as  per my selection  . 

Thank in advance for your help 

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  • Raouf  Mohamed Saad Profile Picture
    55 on at
    RE: Parent account Lookup on Child form is blank

    Apologies  - yes there is some JS custom code causing this issue

  • Verified answer
    Raouf  Mohamed Saad Profile Picture
    55 on at
    RE: Parent account Lookup on Child form is blank

     yes  there is some  JavaScript that is causing this issue  - thanks

  • Verified answer
    RaviKashyap Profile Picture
    55,410 Moderator on at
    RE: Parent account Lookup on Child form is blank

    Do you have any business rule set on account entity? If you can see the value in advance find but not on firm then it must be hidden using JS or business rule.

    Would suggest to check both.

    Hope this helps.

  • Verified answer
    Raouf  Mohamed Saad Profile Picture
    55 on at
    RE: Parent account Lookup on Child form is blank

    No custom code just configured   Out of the box

  • Mahendar Pal Profile Picture
    45,095 on at
    RE: Parent account Lookup on Child form is blank

    Hi,

    Is there any custom code involved here ? any code which is setting this lookup using java script??

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