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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Nav Connector - CRM co...
Microsoft Dynamics NAV (Archived)

Nav Connector - CRM contact parent customer

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Posted on by Chiron H 155

Hi,

when integrating NAV 2009 R2 with CRM 2011 (Rollup 5), the Parent Customer relationship on the contact entity won't integrate at all.

I tried the same mappings in a test environment (test navision and crm installation with sample data) and the relationship integrated like it should (Contacts having Parent Customers).

What could be the cause of this? Could it be there's something wrong with the integration pages in NAV since the mapping looks fine to me.

Thanks in advance.

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  • Chiron H Profile Picture
    Chiron H 155 on at

    And ofcourse I've integrated the Accounts first, so no dependency problems.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    This could certainly be an issue with the integration pages in NAV.  I wouls suggest contacting NAV support.

  • Konstantin Levchenko Profile Picture
    Konstantin Levchenko 1,410 on at

    Hi Chiron,

    As you said it works fine in your Test Connector, then I would suggest you first compare NAV Contact and CRM Contact Adapters between working and broken system to see if there and difference.

    Then compare Maps to make sure that they are identical too.

    If no differece and still has different behaviour, use Fiddler2 to see what data NAV pass to connector and what Connector transfer to CRM for this map.

    Hope something will help.

    Konstantin

  • Chiron H Profile Picture
    Chiron H 155 on at

    I'll try Fiddler to see what's happening.

    Thank you :-)

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