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Avaya integration with Microsoft Dynamics CRM through Omnichannel CTI

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Posted on by kiran

Hello Team,

We are having Avaya and Omnichannel License. Do we have Omnichannel CTI to connect from MS Dynamics to Avaya? We need to call customer from MS CRM directly.

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Community Member on at

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Hi kiran,

Unfortunately, I can’t find any document related to Omnichannel CTI to connect from MS Dynamics to Avaya.

Regards,

Leah Ju

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Vilas Chopra 45 on at

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Hi Team,

I have the same requirement.

Do we have steps or documentation how to proceed with this?

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Dynamics Telephony 15 on at

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Hi Kiran, We have successfully implemented an Omnichannel integration on Avaya last week for our customer in Greece. More info and contact details on: www.dynamicstelephony.com

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Dynamics Telephony 15 on at

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We have successfully implemented an Omnichannel integration on Avaya last week for our customer in Greece. More info and contact details on: www.dynamicstelephony.com

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dhawal 266 on at

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Hi Eddie, Can you elaborate more on how to integrate Dynamics 365 Omnichannel with Avaya. I visited your site but there's nowhere mentioned about Avaya and Dynamics 365 Omnichannel integration.

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Dynamics Telephony 15 on at

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Hi All, Overview info: dynamicstelephony.com/.../

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RahulMishra on at

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Hi,

Check out Smart CTI Connector for Microsoft Dynamics 365. It offers ready integration with Cisco phone systems, and the good part is it does not require USD to get started. Get in touch with the solution experts for more details.

Thanks

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