Dynamics 365 add-in for Outlook - Search box

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My D365 Outlook add-in search box (for Set Regarding) has stopped working recently (Jan.2019):

When I enter some text, the result box populates briefly, then empties, and I'm left with the message
"No records found. Create a new record."

Even when the search should give many results.

I can track successfully if the required 'Regarding' item is already shown in the panel before attempting a search.

If I just click the 'search' icon without typing anything in the search box, I get a (correct) list of all items of the selected entity, but if I then type anything in the search box (e.g. 'A'), the result list disappears, with "No records found", whatever type of entity is selected.

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Integration with Other Products

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Inksrm 721 on at

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RE: Dynamics 365 add-in for Outlook - Search box

Hi Codamotion,

Try clearing the cache in Internet Explorer (not Edge). I had this issue and it resolved it for me.

1. Close Outlook

2. Open Internet Explorer (not Edge)

3. Clear the cache by clicking on Settings > Internet Options

4. On the General tab under 'Browsing History' click Delete...

5. Ensure the following boxes are ticked: Preserve Favourites..., Temporary Internet files..., Cookies..., and History

6. Click Delete

7. Click Ok

8. Restart Outlook
DanavanCampen on at

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RE: Dynamics 365 add-in for Outlook - Search box

Hi Codamotion, I followed step 2 of the below link & it solved the problem for me.

[View:https://community.dynamics.com/365/f/761/p/308191/891925#891925]
Community Member on at

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RE: Dynamics 365 add-in for Outlook - Search box

This doesn't resolve the problem with the Dynamics 365 Add-In, which is that typing anything into the 'Look for Records' search box causes the item selection list to de-populate, regardless of what set of items is displayed. Set Regarding works OK, as long as I find a way to select an item without typing into the search box.

This was not a problem before about Jan 2019.
TheMightyFlinch 35 on at

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RE: Dynamics 365 add-in for Outlook - Search box

I have found that if you get users to close their outlook and delete the cache from Internet Explorer and reopen outlook the set regarding works.
TheMightyFlinch 35 on at

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RE: Dynamics 365 add-in for Outlook - Search box

We are having the same issue with many users too. i havent found the resolution yet but have found the same question being asked with possible answers which may help some of you.

community.dynamics.com/.../891925

community.dynamics.com/.../891076
DanavanCampen on at

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RE: Dynamics 365 add-in for Outlook - Search box

Hi Rocky which update are you referring to? October update? We had issues after that one but it was to do with the custom security roles. Apparently they don't work with Dynamics App for Outlook.
Community Member on at

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RE: Dynamics 365 add-in for Outlook - Search box

The outlook is also not working in my system as well and this is happening after the update to the latest version. previously it was working fine but after the update, it is happening. The outlook is not supporting and it is getting lagged. It is also showing ERROR CODE 0XC0000428 on the interface and I am unable to do work.
DanavanCampen on at

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RE: Dynamics 365 add-in for Outlook - Search box

Hi we have the Dynamics online version 9 (latest) and Dynamics App for Outlook, & are also experiencing this internally and with atleast two of our customers.

This only happened at some point between the 7th and 17th January this year.

Any ideas / solutions?

I tried the amend & republish trick but that didn't do anything unfortunately.

Cheers,

Dana
Community Member on at

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RE: Dynamics 365 add-in for Outlook - Search box

I can't see how to get the COM add-in version, although I have tried re-adding it (and then re-started Outlook).

D365 is not included in the Outlook COM Add-ins list (Options - Add-ins...) which is a bit odd, unless it's the VBA Addin.

(But there are a couple of recent (today) dlls in the Office16 ADDINS folder: OUTLVBA.DLL, UmOutlookAddin.dll V16.0.10730.20030)

The D365 Server is V1710 (9.1.0.1646) online.

I'm running Windows 7 Pro SP1 64-bit, fully updated. Outlook V1808 (10730.20264) (Office 365 ProPlus Subscription)
Srihari 350 on at

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RE: Dynamics 365 add-in for Outlook - Search box

Could you please let us know the Dynamics 365 server and Outlook COM add-in versions you are working with? Thanks!