Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Suggested answer

Block the sending of emails

(0) ShareShare
ReportReport
Posted on by 210

Hi,

My client's users need to test marketing services without the right to send emails into customer journeys.
How to block the sending of emails from the test environment ?

Kind regards.

Fa

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Block the sending of emails

    Hi Fa,

    When sending a marketing email with the “Send Now” button, it will create a Customer Journey automatically. So if you’d like to block the sending, just remove this user's privilege to create a Customer Journey.

     

    1. Go to Advanced Settings > Settings > Security > User and tick the user you logged in to check the security role of the user.

     2821.png

    1. Go to Advanced Settings > Settings > Security > Security Role to check the privileges of the security role.

    Remove the privilege of creating a Customer Journey.

     pastedimage1616146064920v1.png

    Then the user will be not able to send a Marketing Email.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans