I am sending an email and i want to track weather the attachment I sent with mail was opened or not and how many times it was opened.
It could be achieved by email engagement but the feature was deprecated by microsoft . There is an alternative method to upload it on sharepoint and then track it but I want to add file directly to the mail and then track it .
No, there is no supported way in Dynamics 365 or Outlook to track whether a direct email attachment was opened or how many times it was accessed.
Alternatives:
Host the file in SharePoint or Azure Blob, include a tracked link in the email, and monitor access via:
SharePoint audit logs
Link tracking in Real-time Marketing / Customer Insights - Journeys
This is the only viable method to track document views while maintaining compliance and deliverability.
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
8
Share
Report
All responses (
Answers (
