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Twilio SMS configuration for sales hub - sender phone number not appearing in the drop down list

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Posted on by Community member

Hi,

I have created a new sms provider (Twilio) in sales entering the: Account SID and Auth token

Account SID

Auth Token

The problem is when I go to create a text message from sales there is no text message sender in the drop down and I can't proceed to send the sms.

Is there anything else I need to set up to get this working? I've tested sending an SMS from Twilio and it was successful.

Any help would be really appreciated.

Karina

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Leah Ju Microsoft Employee on at

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Hi Partner,

Have you followed the documentation steps to check?

https://learn.microsoft.com/en-us/dynamics365/sales/configure-sms-provider#sign-up-for-and-configure-a-twilio-account

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Wei Wang on at

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Hi, does your issue get resolved? I'm running into the same problem, any insights?

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