web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics 365 | Integration, Dataverse... Twilio SMS configurati...

Microsoft Dynamics 365 | Integration, Dataverse...

Unanswered

Twilio SMS configuration for sales hub - sender phone number not appearing in the drop down list

(1) Share

Report

Report

Posted on by Community member

Hi,

I have created a new sms provider (Twilio) in sales entering the: Account SID and Auth token

Account SID

Auth Token

The problem is when I go to create a text message from sales there is no text message sender in the drop down and I can't proceed to send the sms.

Is there anything else I need to set up to get this working? I've tested sending an SMS from Twilio and it was successful.

Any help would be really appreciated.

Karina

I have the same question (0)

All responses Img

All responses (2)

Answers Img

Answers (0)

Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Partner,

Have you followed the documentation steps to check?

https://learn.microsoft.com/en-us/dynamics365/sales/configure-sms-provider#sign-up-for-and-configure-a-twilio-account

Was this reply helpful? Yes No
Wei Wang on at

Like (0)

Report
Copy link

Link copied!

Hi, does your issue get resolved? I'm running into the same problem, any insights?

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1

Pallavi Phade 102 Super User 2026 Season 1

#2

#3

Abhilash Warrier 55 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!

Identifying an Org as CDS or Dynamics

Get batch job history log from D365 FO to Power Automate

Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans