Customer experience | Sales, Customer Insights,...

Est-ce possible de créer un groupe de contact au CRM

(0) Share

Report

Posted on by Cat_Car

115

Bonjour,

Est-ce possible de créer un contact au CRM qui peut contenir plusieurs adresses courriels un peu comme dans Outlook?

Merci

All responses (5)

Answers (0)

Cat_Car 115 on at

Like (0)

Report

RE: Est-ce possible de créer un groupe de contact au CRM

Bonjour, comment est-ce que vous procédez pour créer des équipes?
ljalili 10 on at

Like (0)

Report

RE: Est-ce possible de créer un groupe de contact au CRM

Bonjour,

Vous pouvez creer des Equipes, peut-etre cela répondra à vos besoins
Suggested answer

Community Member on at

Like (0)

Report

RE: Est-ce possible de créer un groupe de contact au CRM

Hi Cat_Car,

Got it. Unfortunately, this is impossible. Crm has three email fields on the Contact entity. Each of them is only allowed to enter one email address. And when you send emails, you can only send to their primary email(emailaddress1). So as a workaround, you need to add several contact records with different primary email address and send email to them.

Similar thread:

Dynamics 365 - contact has multiple email addresses - Dynamics 365 Sales Forum Community Forum
Cat_Car 115 on at

Like (0)

Report

RE: Est-ce possible de créer un groupe de contact au CRM

Hello, no it is not exactly what I need. I would like to create a general contact with multiple email addresses.

For example :

Full name : General information

Emails : jenny.bb@test.com; oliver.cc@test.com; patricia.aa@test.com

If I try to do that, the CRM shows me that it is an invalid email.

Thanks

Cat
Suggested answer

Community Member on at

Like (0)

Report

RE: Est-ce possible de créer un groupe de contact au CRM

Hi Cat_Car,

Yes, this is possible. When you create contacts with the same record, CRM would pop-up a window to let you merge or ignore and save the record.

If you don't want to make this window pop-up, you can navigate to here to disable the rule: