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journal template when entering a site code it is picking up Sales Orders

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Posted on by 318

On a NAV journal template I have to input the site code number as part of the journal entry. Using site code 0010 this returns an error. It is recognizing 0010 as the first four characters of a customer code and then defaults to a SO for that customer. Why SO’s should be in the Site Code field I do not know. My colleague does not have the same issue he can post the journal using that site code without an error being flagged.

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  • Yumiko Profile Picture
    Yumiko 318 on at
    RE: journal template when entering a site code it is picking up Sales Orders

    The user in question has fed back that this works for every other user in finance but still doesn’t work for him. This therefore feels like a user issue or an issue with this one user set up/permissions.

  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 45,237 Super User on at
    RE: journal template when entering a site code it is picking up Sales Orders

    It is a dimension field and seems there is some customization so you have to contact your developer/partner.

  • Yumiko Profile Picture
    Yumiko 318 on at
    RE: journal template when entering a site code it is picking up Sales Orders

    Replications steps from the user are - [Edit - General Journal ]

    image001-_2800_4_2900_.png

  • YUN ZHU Profile Picture
    YUN ZHU 59,978 Super User on at
    RE: journal template when entering a site code it is picking up Sales Orders

    Hi, I checked the Journal Templates page, and there is no "site code" field you mentioned. This should be a problem caused by customization, please contact your partner.

    pastedimage1678317022813v1.png

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 9,180 Super User on at
    RE: journal template when entering a site code it is picking up Sales Orders

    hi

    It sounds like the behavior you are seeing when entering site code "0010" on the journal template is unexpected and may be caused by a customization or a setting in your Dynamics NAV system. Here are some suggestions that may help you troubleshoot the issue:

    Check the field type and length of the Site Code field on the journal template. Make sure it is set to the appropriate type (e.g. Code) and length (e.g. 10) to match the site code you are trying to enter.

    Verify that the Site Code field is not mapped to any other fields or functions in the system that could be causing the unexpected behavior. For example, it is possible that the site code is being used as part of a lookup to find related records in another table.

    Check the settings of the Customer Card to ensure that the site code is not being used as part of the customer code or any other fields in the customer record.

    Review any customizations or modifications that may have been made to the journal template or related tables.

    Verify that you are using the correct version of Dynamics NAV and that it has all the latest updates and hotfixes applied.

    If none of these suggestions help to resolve the issue, I would recommend reaching out to a Dynamics NAV consultant or support team to further investigate the problem.

    DAniele

  • Bilal Haider Profile Picture
    Bilal Haider 2 Super User on at
    RE: journal template when entering a site code it is picking up Sales Orders

    Hi,

    Please share the exact error message you are getting. It might be Dimension you need to fill or a custom field missing.

  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 45,237 Super User on at
    RE: journal template when entering a site code it is picking up Sales Orders

    Is site code a custom field or dimension?

    What error are you getting?

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