Unified Service Desk Active Host Controls and Active UII Options

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Posted on by Community Member

Hi there,

I am still learning few months on the job but looks like still the first day, got a question about Unified Service Desk settings.

In our organization there are setup few Hosted Controls, e.g. Load Web Page, Open a PDF, etc... most of them are set to be opened by Edge or Chrome, but there are few set to IE Explorer, in theory they should not work and get blocked by Wave Releases 2021, I noticed that exists a GlobalBrowserMode setup to "Chrome"

Will this global variable override those individuals Hosted Controls? I have not seen any issues so far with USD tabs being blocked because their related control are setup to IE instead of Chrome or Edge, I don't want to escalate something that it is not broken