Hi guys,
Please don't laugh at me because this is coming from system administrator :)
Recently i received an issue where an accountant is reporting to me that there is a difference in the output of "Customer account statement" and "Customer account statement internal.
Indeed, there is a difference, but from system administration perspective is fully explainable.
In customer account statement there is no OPENING BALANCE.
In customer account statement there is OPENING BALANCE.
The difference between the reports is exactly the opening balance.
What i did to figure it out is i went into the customer card and i checked the balances there.
To give you visual perspective.
1,142.93 is the opening balance.
In the Customer account statement i have - 15 284,35 [Matching the customer card]
In the Customer account statement internal i have - 16,427.28
You can tell that the difference is 1,142.93 so the opening balance.
I
15 284,35
I guess my question is if this is expected or like standard thing for the 2 reports ?
EDIT,
Okay i changed the date criteria on the Customer Statement report and i found the missing trasanction.
The question is if there is if there is a way for me to get the "opening" balance basically the transactions that are not being paid from the previous year or years before lets say ?
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