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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / The operation is takin...
Finance | Project Operations, Human Resources, ...
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The operation is taking a long time to process, click wait to keep waiting for it to complete

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Posted on by GB-01101047-0
Hi MS team,
 
Greetings of the day.
 
Step1- I created sales order so simultaneously Intercompany purchase order is created.
 
Step 2- I entered Item no, quantity & price under sales order lines, then clicked save button in sales order page.
 
Step 3- The screen shows "Please wait. We are processing your request." this message remain on the screen more than 5 minutes.
 
Step 4- The after a pop message is observed that "The operation is taking a long time to process, click wait to keep waiting for it to complete."
 
Step 5- I clicked on Wait button, then it again shows "Please wait. We are processing your request." 
 
Step 6- After that I refreshed the browser, I found - the item details I have entered that line got deleted automatically.
 
The above cycle is still continuing but I am unable to save the sales order
 
I wanted to know what are possible causes due to which I am unable to save the sales order.
 
Please support asap.
 
Regards,
Gopal Krushna Behera
 
 
  • Jonas "Jones" Melgaard Profile Picture
    Jonas "Jones" Melgaard on at
    the operation is taking a long time to process, click wait to keep waiting for it to complete

    Hi Gopal,

    I'm afraid that it's impossible to help based on the information available. Your best bet is to have your vendor or Internal IT investigate the issue; having access to the systems is crucial for investigating this.

    It could be a lot of things. This is something that many people do every day without issues.

    Some of the questions I have at the top of my mind:

    • How big is your order? 100+ lines?
    • You posted a screen shot from UAT. Is this also an issue in PROD?
    • Are you running F&O in the cloud or on-premise?
    • What version are you on? Are you behind on updates?
    • Maybe someone is running a heavy batch job while you are working?
    • Is there some customization made to your system that causes it to go into an infinite loop?
  • Verified answer
    Alireza Eshaghzadeh Profile Picture
    Alireza Eshaghzadeh on at
    The operation is taking a long time to process, click wait to keep waiting for it to complete
    Hi,
    This issue likely requires further investigation related to the several aspects including not standard functionalities (customization and ISV) to identify the root cause. It would be helpful if you could create a trace of this routine and send it to the technical resource for deeper analysis. Additionally, it might be worth considering registering a case with Microsoft for more comprehensive support.

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