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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Conversation intellige...
Customer experience | Sales, Customer Insights,...
Answered

Conversation intelligence not processing calls

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Posted on by EL-04100959-0 22
To whom it may concern,
 
Our calls on the Conversation Intelligence portal displays as processing on calls that are older than 2 days.
Is there anyone that can shed some light on this?
Can this be expected for calls to be in process that long after 2 days?
I am talking here in general for calls between 1 min and 6 min (I am not referring to an hour-long call).
Is there something that I can do to speed it up, some trigger to get it going.
Is there a queue, is there some type of priority that calls get classified.
Is it just MS that can't process everything quick enough?
 
I think you catching my drift.
 
Thank you in advance.
Categories:
Microsoft Dynamics CRM
Dynamics 365 Sales
I have the same question (1)
  • Verified answer
    Hamza H Profile Picture
    Hamza H 1,807 on at

    No, it's not normal for short calls to process for over 2 days. Likely a backend delay—open a Microsoft support ticket.

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