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Conversation intelligence not processing calls

Posted on by 16
To whom it may concern,
 
Our calls on the Conversation Intelligence portal displays as processing on calls that are older than 2 days.
Is there anyone that can shed some light on this?
Can this be expected for calls to be in process that long after 2 days?
I am talking here in general for calls between 1 min and 6 min (I am not referring to an hour-long call).
Is there something that I can do to speed it up, some trigger to get it going.
Is there a queue, is there some type of priority that calls get classified.
Is it just MS that can't process everything quick enough?
 
I think you catching my drift.
 
Thank you in advance.

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