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Conversation intelligence not processing calls

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Posted on by EL-04100959-0

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To whom it may concern,

Our calls on the Conversation Intelligence portal displays as processing on calls that are older than 2 days.

Is there anyone that can shed some light on this?
Can this be expected for calls to be in process that long after 2 days?

I am talking here in general for calls between 1 min and 6 min (I am not referring to an hour-long call).

Is there something that I can do to speed it up, some trigger to get it going.

Is there a queue, is there some type of priority that calls get classified.

Is it just MS that can't process everything quick enough?

I think you catching my drift.

Thank you in advance.

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Microsoft Dynamics CRM

Dynamics 365 Sales

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Verified answer

Hamza H 1,999 Super User 2026 Season 1 on at

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No, it's not normal for short calls to process for over 2 days. Likely a backend delay—open a Microsoft support ticket.

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