How can we give custom icons to cases in dynamics 9.0 for customer service

(0) Share

Report

Posted on by Apurva Yadav Microsoft Employee

Is there any way to change the icons of the cases created in dynamics according to predefined condition. Example I want different icons for the cases based on their priority. Any help will be very much appreciated

Categories:

Customization

Case Management

Customer Service

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

PS 23,577 on at

Like (0)

Report
Copy link

Link copied!

You can't change icons of system entities, here: docs.microsoft.com/.../change-custom-entity-icons

What you are highlighting above is actually entity image and not case entity icon. If you click on that you will be able upload an image.

I am not sure but this solution might help in automating your entity images:

roo1solutions.com/blog-post-list.html

Was this reply helpful? Yes No