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Dynamics 365 general forum

Dynamics 365 App for Outlook Automatically Creating Contacts

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Posted on by

Hello,

Dynamics 365 Sales, Outlook 2016 w/ Dynamics 365 App for Outlook

Using the above and we are seeing contacts automatically created by SYSTEM; this is caused by use of the Dynamics 265 App for Outlook.

How do we stop this behavior?

Thanks.

  • Verified answer
    JLI2727 Profile Picture
    JLI2727 on at
    RE: Dynamics 365 App for Outlook Automatically Creating Contacts

    That's it.

    Thanks.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,019 Super User 2025 Season 1 on at
    RE: Dynamics 365 App for Outlook Automatically Creating Contacts

    Hi JLI2727,

    Open your Personal Options in Dynamics 365 and untick the Create box of the automatically create records in Microsoft Dynamics 365 setting.

    Personal-Options.png

  • Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Dynamics 365 App for Outlook Automatically Creating Contacts

    Hi JLI2727,

    Do these contacts exist in Outlook before they are created in D365? Have you ever checked whether Outlook contacts are tracked in Dynamics 365?

    To do this, you need to

    1) Click the Outlook Contacts tab.

    2) In the contacts list, select the check box next to the appropriate contact(s).

    3) On the ribbon, click Track or Untrack.

    Have a look at the section: "Track Outlook Contact in Dynamics 365" on the Dynamics 365 App for Outlook guide:

    docs.microsoft.com/.../dynamics-365-app-outlook-user-s-guide-v8

    Hope it would help.

    Regards

    Johnnyg

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