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ReportI am trying to do an integration in customer service hub App.
Purpose is to use external knowledge source similar to out of box knowledge coming in Ms dynamics. Now for this i have created a web-resource. I am able to do the integration. Now i am also trying to give an option to user that if link the knowledge article with the case and also option to send the link or content of article in mail.
Basically replicate these two actions:
1 Link KB article and email link
2. Link KB article and email content.
Both these actions opens up and email entity form with either article link or article content. I want to know how to open the create email entity form for a current case customer also how to pass any parameter to it.
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